Case Study: Improving Technical Efficiency with AI Transcribe Tool at Expedia

Julie collaborated closely with engineers and cross-functional teams to address persistent technical issues and bugs affecting the functionality of a key AI transcribe tool at Expedia. Through meticulous analysis and strategic problem-solving, Julie successfully reduced technical issues by 40% within just six weeks, ensuring smoother functionality and significantly improving the tool's accuracy and reliability.

Taking the lead, Julie bridged the gap between third-party vendors and Expedia’s internal teams, fostering seamless collaboration and clear communication channels. This enabled the teams to identify root causes effectively and implement sustainable solutions that not only resolved the technical issues but also enhanced the overall user experience.

By aligning stakeholders and driving resolution, Julie helped improve operational performance and productivity, ensuring the AI transcribe tool delivered consistent, high-quality results for both internal teams and customers alike.